Aladdin Managed Service Greg Welch June 6, 2023
 

Aladdin managed service 

Post implementation support for organisations that have implemented the Aladdin platform, enabling transition to business-as-usual, enhancing business adoption & training, and the realisation of operational efficiencies

Aladdin managed service introduction

We offer day to day front line support for clients, ranging from technical and process queries, platform Q&A and experienced guidance in navigating the complexities of your new target operating model. We structure our service around 4 core pillars: 

  • Front line support
  • Operational excellence
  • Issue escalation and resolution 
  • Knowledge base & training

Practice Lead:

Stuart McBane | Head of Aladdin Managed Service

Adding value to your business

Front line support

Provision of direct 1st and 2nd line support to clients as required. Our team help to resolve issues directly, and will bring in expertise from the wider Strata team for specific queries – giving you the benefit of our full company wide experience.

Operational Excellence

Working with you we proactively improve the support and engagement process, defining processes and using tools (i.e. Jira / ADO / Power BI) to help produce management information for internal and external stakeholders. 

Issue Escalation & Resolution

Assisting clients with Aladdin Book of Work prioritisation and escalation processes to achieve timely issue resolution

Knowledge base & Training

– Our service support team implement a best practice for knowledge base artefacts, setting you up for success and platform adoption. 
– We provide hands on training support from Aladdin expert practitioners to continue up-skilling of your team

How we work

Aladdin managed service

Our key focus is to streamline what can be a difficult transition from implementation to ongoing support. Our experienced team is made up of individuals with hands on Aladdin practitioner knowledge, and in many cases will have been part of the implementation team.

Solutions to enable your business

Strata-Service-architecture-1
Business
architecture

Enabling enterprise transformation. A practitioner led team, experienced in our clients' business designing and delivering the change.

  • OMS Implementations
  • Accounting Implementations 
  • Op model design & Optimisation
  • Aladdin Managed service
  • Fund Migration / M&A integration
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Strata-Service-intelligence-1
Business
intelligence

Driving actionable insights for your business and your clients. Generating competitive advantage through our expertise in Data, Technology and Finance.

  • Data & Investment Analytics
  • ESG
  • Client Reporting
  • Regulatoary Reporting
  • Compliance
  • Performance
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Strata-Service-innovation-1
Business
innovation

Bringing to market innovative, value add products and services.

  • Custom Insight Generation

  • Data integration, Modelling & Accelerators

  • POC and prototyping

  • Bespoke tooling
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Delivering firsts

st ABOR - IBOR joint implementation on Aladdin Accounting
st Implementation by a partner on behalf of BRS
st Aladdin Data cloud (snowflake) implementation

Get in touch

Let us know more about your enquiry
How can we get in touch with you?
What would you like to discuss?

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