Maximising Aladdin Value beyond go-live
Aladdin Managed Service
The Aladdin Managed Service provides post implementation support for organisations that have implemented the Aladdin platform, enabling transition to business-as-usual, enhancing business adoption & training, and the realisation of operational efficiencies.
Aladdin Managed Service
Introduction
We offer day-to day front line support for clients, ranging from technical and process queries, platform Q&A and experienced guidance in navigating the complexities of your new target operating model. We structure our service around 4 core pillars.
- Front line support
- Operational excellence
- Issue escalation and resolution
- Knowledge base and training
Adding value to your business
Front Line Support
Provision of direct 1st and 2nd line support to clients as required. Our team help to resolve issues directly, and will bring in expertise from the wider Strata tem for specific quries – giving you the benefit of our full company wide experience.
Issue Escalation and Resolution
Assisting clients with Aladdin Book of Work prioritisation and escalation processes to achieve timely issue resolution.
Operational Excellence
Working with you we proactively improve the support and engagement process, defining processes and using tools (i.e. Jira / ADO / Power BI) to help produce management information for internal and external stakeholders.
Knowledge Base & Training
How we work
Aladdin Managed Service
Our key focus is to streamline what can be a difficult transition from implementation to ongoing support. Our experienced team is made up of individuals with hands on Aladdin practitioner knowledge, and in many cases will have been part of the implementation team.
Overcoming Challenges
Initial implementation budget exhausted – we have a number of cost effective commercial models to suppot adn ensure team continuity until you have adopted new ways of working.
Only a small percentage of the business is comfortable with the new system – whilst a number of individuals are activly using Aladdin, there will naturally be a transition as the rest of the team adopts the system. In this time there will be training, FAQs, ad-hoc questions and liaison with BRS.
Legacy sytems are stil incurring costs – whilst Aladdin has been implemented there may still be a number of legacy systems running tha require decommissioning before full cost savings can be realised. Our team can work with you to plan and implement safe closure to redundant systems.
Post implementation brain drain – as associates that have been working on the project leave there is often a loss of knowldge that can frustrate the adoption of the new platform in the user base. Our hands-on experience bridges this gap and allows for continuity of process and platform adoption.
Pressure to realise ROI from the platform – once the new system is in place there will be a thirst to achieve the original efficiencies of the business case. We specialise in cost effective, and timely delivery of critical day 2 features that may have been pushed out of the initial implementation and can deliver tangible financial savings.
LET’S GET STARTED
Find out more about Strata's Managed Service and Operational Alpha
Why Clients Trust our Team
INDUSTRY PRACTITIONERS
Our industry practitioner led delivery teams will enable you to successfully adopt Aladdin across Front, Middle and Back office. With hands on Aladdin practitioner experience from Asset Managers, Asset Owners and Asset Servicers, we design and deliver the change for your organisation.
DELIVERY CERTAINTY
We are one team, that takes responsibility for delivering outcomes for our clients across the Aladdin lifecycle. With many ex-BlackRock, our team gives you access to the gold standard in training, process definition, data integration, and Aladdin knowhow to enable your teams.
GLOBAL TEAM
We bring clients the experience of our collective involvement in all major Aladdin implementations globally, with offices across the US, EMEA and APAC regions as a result of continued client success. Rely on our team to deliver your project or augment your team.
PRODUCTS & ACCELERATORS
Our experience in solving client challenges and streamlining implementations comes to life in the products and accelerators that we have developed. Our solutions compliment your experience on Aladdin, help drive your adoption of the platform and enhance your return on investment.
Success Stories
Testimonial - Aegon Asset Management
Strata supported Aegon Asset Management’s BlackRock Aladdin transformation journey.
Strata helped us to design an optimal operating model and followed through with execution, testing and go-live activities.
Their proficiency in grasping the macro perspective, but also being able to drive execution at a micro level with a diverse set of stakeholders was evident and helped to ensure best-practice utilisation of the Aladdin platform.
ANGEL PAYNE
Aladdin Transformation Lead
Testimonial - Resolution Life
I wholeheartedly recommend Strata to anyone seekeing specialist investment data consulting services.
Their professionalism, innovative approach, and proven results make them a standout choice in this space. Their dedication to understanding our needs and delivering tailored solutions has set them apart in the consulting landscape. Additionally, the collaborative approach they take fosters a seamless and productive working relationship, making every interaction both enjoyable and highly effective.
JON ALLEN
Head of Investment Planning and Controls
Testimonial - M & G
The Strata team are game changers when it comes to data and analytics and have consistently delivered complex and ground-breaking solutions for M&G in true partnership style. From data modelling through to data surfacing and visualisation, they have collaborated and added real value to our front office stakeholders, in turn moving the dial on how we model and report on ESG.
Strata's formula of combining deep investments knowledge, internal and vendor data expertise and technical capabilities delivers high impact results, and I would highly recommend them to anyone looking to take their use of data to the next level.
DION KRAANEN
Director of Analytics
Testimonial - Newton Asset Management
Strata have integrated seamlessly into many areas of Newton's Aladdin implementation project, providing deep subject matter expertise on the system and valuable experience of the challenges and pitfalls learned through their prior implementations.
John Snow
CTO
Testimonial - Swiss Re
Strata have extensive knowledge and expertise on both complex OTC products and the Aladdin system, which they have utilised to great effect. The impact of their strategic approach and dynamic team on the Swiss Re business means we are already seeing a significant return on investment.
DIRK WIGGER
Deputy Head, AM COO Strategic Solutions
